Products dropping out or zero products

If a run converts far fewer products than your catalogue holds — or shows zero — the cause is almost always a filter, a source-read problem, or a mapping issue. Here's how to pin it down.

Start with the run log

Compare products read with products converted. If read is already low or zero, it's a source problem. If read is fine but converted is low, it's a filter or rule.

Zero products read

• Credential expired or wrong — re-check the API token.
• Wrong source URL — for Shopify use your .myshopify.com domain; for a file source, confirm the URL loads and returns data.
• The source returned an unexpected format — e.g. an error page instead of the file.

Products read but dropping out

• A filter is too broad — e.g. excluding out-of-stock when stock isn't being read correctly.
• A required field is empty, so products fail validation — check the warnings.
• A rule earlier in the order is changing a value a filter then catches.

Fix and confirm

Adjust the suspect rule, re-run, and watch the converted count recover. Change one thing at a time so you know what fixed it.